Customer Service - Call Centre / Teller / Branch Service (Multiple locations)

About the role

We are seeking experienced Customer Service Representatives to join our fast-paced call centre team. In this full-time role, you will be the first point of contact for our customers, providing exceptional service and support across multiple channels, including phone, email, and chat. Your primary responsibilities will be to handle inquiries, process transactions, and resolve customer issues efficiently and effectively.

What you'll be doing

• Providing prompt and courteous customer service to clients via phone, email, and chat

• Handling a high volume of customer inquiries and transactions with accuracy and efficiency

• Resolving customer issues and complaints in a professional and empathetic manner

• Maintaining detailed records and documentation of all customer interactions

• Identifying and escalating complex or sensitive cases as needed

• Adhering to company policies, procedures, and service-level agreements

• Participating in team meetings and training sessions to continuously improve customer service skills

What we're looking for

• Minimum 1 year of experience in a customer service or call centre role

• Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds

• Strong problem-solving and critical thinking skills, with the ability to think quickly and make sound decisions

• Proficient in using computer systems, including customer relationship management (CRM) software

• Adaptable and able to thrive in a fast-paced, dynamic environment

• A team player with a positive attitude and a genuine passion for delivering exceptional customer service

About us

Tangspac Consulting Pte Ltd is a leading provider of consulting and business solutions in the Asia-Pacific region. Our mission is to help our clients achieve their goals by delivering innovative, data-driven solutions that drive growth and efficiency. With a team of highly skilled professionals and a strong focus on customer service, we are committed to providing our clients with the support they need to succeed in today's rapidly evolving business landscape.

Apply now for this exciting opportunity to join our dynamic team at Tangspac Consulting Pte Ltd.