CUSTOMER SERVICE (CALL-CENTRE / SHIFT ALLOWANCE / 5 DAYS/BANKING)

Description

1. Award-Winning Customer Service
2. Promising Career Progression
3. Training provided and continuous support from superior
4. 5 days work week, Rotating shift, 1 weekday & 1 weekend off

We are partnering with one of the well-established Local Banks in Singapore that provides the full range of services in consumer, SME and corporate banking activities across Asia and the Middle East. They are currently looking for a Customer Service Officer to join their consumer bank.

Job Description:

1. Deliver personalized service over the telephone to customers in a call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
2. Ability to understand customers’ needs and provide appropriate solutions and attention.
3. Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
4. Solicit customers’ feedback and identify problem trends for improvement actions.

Requirements:

1. Min. Higher Nitec and above.
2. Good written/verbal communication skills.
3. Call centre experience.