Customer Service (Call Centre, Live Chat) #ESY

Recruit Express Pte Ltd.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A leading company is seeking a dedicated Customer Service representative for its Call Centre. This role focuses on addressing customer enquiries and resolving issues through phone and live chats efficiently. You will play a critical role in ensuring customer satisfaction by delivering high-quality support and maintaining accurate records in the CRM. If you thrive in a dynamic environment and enjoy helping others, we encourage you to apply.

Qualifications

• Experience in Customer Service roles preferred.
• Professionally handle enquiries and resolve complaints efficiently.
• Ensure accurate documentation of customer interactions.

Responsibilities

• Attend to enquiries and requests from phone calls/live chats professionally.
• Resolve complaints and problems at first touchpoint.
• Update customer information in the CRM system.

Skills

Customer Service

Communication

Problem Solving

Attention to Detail

Tools

Customer Relationship Management (CRM)

Job description

Customer Service (Call Centre, Live Chat) #ESY

Job scope:

• Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate
  and prompt manner
• Resolve customers’ / financial representatives’ complaints and problems at first touchpoint
  resolution with good closure
• Update complete and accurate information on customer interaction in the Customer Relationship
  Management (CRM) system
• Ensure effective and timely follow-up as promised to customers / financial representatives
• Assess appeals and put up recommendation to Managers/Head/HOD
• Perform additional or overtime duties during operational exigencies when required
• Assist with ad-hoc initiatives/projects when delegated by management

Customer Service (Call Centre, Live Chat) #ESY

Singapore | Posted: Jun 20, 2025

Job scope:

• Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate
  and prompt manner
• Resolve customers’ / financial representatives’ complaints and problems at first touchpoint
  resolution with good closure
• Update complete and accurate information on customer interaction in the Customer Relationship
  Management (CRM) system
• Ensure effective and timely follow-up as promised to customers / financial representatives
• Assess appeals and put up recommendation to Managers/Head/HOD
• Perform additional or overtime duties during operational exigencies when required
• Assist with ad-hoc initiatives/projects when delegated by management

Interested candidates, please email your resume to [e-mail]

Anna See Sing Yee
(Outsourcing Team)
Recruit Express Pte Ltd
EA License No: 99C4599

We regret that only shortlisted candidates will be contacted