Customer Service Call Centre/Email Team - $3500/month (6 months and above)

CGP Personnel; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore is looking for an Insurance Call Centre Representative/Email Team member. This role emphasizes exceptional customer service, with responsibilities focused on handling inquiries, managing customer feedback, and supporting operational needs. The ideal candidate will possess strong communication skills, a customer-first attitude, and relevant educational qualifications. Benefits include annual leave, completion bonuses, and opportunities for career growth.

Benefits

Annual Leave: 14 days

Completion Bonus: 0.5 to 1 month

Career Growth Opportunities

Qualifications

• Preferred candidate should have relevant experience and a diploma or degree.
• Excellent interpersonal and communication skills are necessary.
• Must be flexible and have a positive, cheerful attitude.

Responsibilities

• Handle customer inquiries and requests professionally and efficiently.
• Keep accurate and up-to-date records of customer interactions.
• Manage and resolve complaints effectively.

Skills

Interpersonal skills

Communication skills

Customer-first mindset

Education

Diploma or degree

Job description

• Job Description:

  Join our dynamic team as an Insurance Call Centre Representative/Email Team, where you’ll play a key role in delivering exceptional customer service. Your responsibilities will include:

  - Handling customer inquiries and requests with professionalism and efficiency.

  - Keeping customer interaction records accurate and up-to-date.

  - Following up on customer issues promptly to ensure timely resolutions.

  - Managing and resolving customer complaints and feedback effectively.

  - Supporting operational needs by working overtime when required.

  - Assisting with ad-hoc projects and initiatives as assigned by management.

  What We’re Looking For:

  - A diploma or degree holder with relevant experience is preferred.

  - Excellent interpersonal and communication skills.

  - A positive, cheerful attitude and a strong customer-first mindset.

  - Flexibility to work overtime when needed.

  What We Offer:

  - Annual Leave: 14 days.

  - Completion Bonus: 0.5 to 1 month.

  - Career Growth: Opportunities to advance within the company and transition into other roles.

  - Salary: $3,200 to $3,700 per month (based on experience and qualifications).

  How to Apply:

  Interested candidates are invited to send their resumes to [e-mail]

  Edward Liau Xianke (R1217423)

  Cornerstone Global Partners (Licence Number: 19C9859)