Customer Service Call Center (Contract/Shift/East)

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in Singapore is seeking a Customer Service Representative to provide personalized service and assistance over the phone regarding banking products. The ideal candidate will possess strong interpersonal skills and a positive attitude. Responsibilities include understanding customer needs, identifying cross-sell opportunities, and delivering exceptional customer satisfaction. A Higher NITEC in related fields is preferred, alongside proficiency in MS Office.

Qualifications

• Candidates with Higher NITEC in CCTR/Bank/Customer Service preferred.
• Strong customer service and interpersonal abilities required.
• Proficiency in MS Office is needed.

Responsibilities

• Deliver personalized service to customers regarding banking products.
• Identify cross-sell opportunities and ensure customer satisfaction.
• Solicit customer feedback to improve service quality.

Skills

Interpersonal skills

Positive attitude

Customer service

Education

Higher NITEC in CCTR/Bank/Customer Service

Tools

MS Office

Job description

Job Description:

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.
  

Job Requirements:

Higher NITEC in CCTR/Bank/Customer Service or equivalent is an advantage.
Great interpersonal & positive attitude
Proficient in MS Office

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R21103542 (Ling Kai Jin)