Customer Service Call Center (Contract/East)

Job Description:

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

Job Requirements:

• Higher NITEC in CCTR/Bank/Customer Service or equivalent is an advantage.
• Great interpersonal & positive attitude.
• Proficient in MS Office.

We regret to inform that only shortlisted candidates will be notified.