Customer Service Call Center

Newspaper WordPress; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading HR service provider is seeking Customer Service / Call Center Executives to join their team in Singapore. You will be responsible for responding to customer inquiries, providing accurate information, and ensuring satisfaction through effective communication. This full-time position offers a salary of SGD 2,300 to SGD 3,000 per month, along with performance bonuses and medical benefits.

Benefits

Performance Bonus

Medical Insurance

Annual Leave

On-the-job training and development

Career progression opportunities

Qualifications

• Minimum GCE 'O' Level or Diploma in any discipline.
• Prior experience in a call center or customer service environment preferred.
• Strong verbal communication skills in English; additional languages a plus.

Responsibilities

• Answer inbound customer calls and respond to inquiries timely.
• Handle complaints and troubleshoot issues for customer satisfaction.
• Meet daily, weekly, and monthly KPIs for call handling.

Skills

Strong verbal communication skills

Patient

Empathetic

Good listener

Education

GCE 'O' Level or Diploma

Tools

Microsoft Office

CRM tools

Job description

Customer Service / Call Center Executive – Job Vacancy at PERSOLKELLY Singapore Pte Ltd | Singapore | Customer Service Call Center

Company: PERSOLKELLY Singapore Pte LtdLocation: 50 Raffles Place, #07-01 Singapore Land Tower, Singapore 048623Position: Customer Service / Call Center Executive | Customer Service Call CenterJob Type: Full-Time | On-Site / Hybrid AvailableIndustry: Staffing & Recruitment / Customer ServiceSalary: SGD 2,300 – SGD 3,000 per monthBenefits: Performance Bonus, Medical Insurance, Annual Leave

Customer Service Call Center

[caption id="attachment_6367" align="alignnone" width="300"] Customer Service Call Center[/caption]

Job Description

PERSOLKELLY Singapore, one of Asia-Pacific’s leading HR service providers, is looking for Customer Service / Call Center Executives to join our client-facing support team. You will be the first point of contact for customers, handling inbound calls and providing information, assistance, and solutions in a professional and courteous manner.This is an excellent opportunity for candidates passionate about customer experience, communication, and problem-solving in a dynamic environment.

Job Responsibilities

• Answer inbound customer calls and respond to inquiries in a timely manner
• Provide accurate product/service information to customers
• Handle complaints, troubleshoot issues, and escalate complex cases when necessary
• Record and update customer interactions in CRM systems
• Follow up on unresolved issues to ensure resolution and customer satisfaction
• Maintain knowledge of company services, promotions, and policies
• Meet daily, weekly, and monthly KPIs (calls handled, resolution rate, etc.)
• Support cross-functional teams when required (email support, live chat, etc.)

Education & Qualifications

• Minimum GCE ‘O’ Level or Diploma in any discipline
• Prior experience in a call center or customer service environment is preferred
• Strong verbal communication skills in English (additional languages are a plus)
• Familiar with Microsoft Office and CRM tools
• Patient, empathetic, and a good listener
• Able to work on rotational shifts, including weekends/public holidays (if required)

Salary & Benefits

• Monthly Salary: SGD 2,300 – SGD 3,000
• Performance-based incentives and bonuses
• Medical and dental insurance
• Paid annual and medical leave
• Career progression within a multinational organization
• On-the-job training and development

How to Apply: Salary: SGD 2,300 – SGD 3,000 per month

Send your resume to: [e-mail] Visit: www.persolkelly.com.sg Walk-ins not accepted. Only shortlisted candidates will be contacted.

FAQs

Q: Is prior experience required? Preferred, but fresh graduates with good communication skills are welcome.Q: Are shifts flexible? Some roles require rotational or weekend shifts. Details provided upon interview.Q: Can foreigners apply? Yes, with valid work authorization or permit.Join PERSOLKELLY Singapore and build a rewarding career in customer service—apply today!Also Apply: URGENT female cleaning jobs in Qatar