Customer Service Associate | Singapore, SG

Tiger Brokers (Singapore) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Tiger Brokers, a leading global online broker, is seeking a motivated individual to enhance customer interactions and support. As a client service representative, you will manage inquiries, provide detailed brokerage service information, and improve the overall client experience within a dynamic financial atmosphere. This role welcomes fresh graduates eager to thrive in the financial sector.

Qualifications

• Fresh grads welcome to apply.
• Client service experience preferred.
• Able to explain complex financial concepts.

Responsibilities

• Serve as main point of contact for clients and business partners.
• Assist clients with openings, transfers, deposits, and withdrawals.
• Proactively resolve issues with various operation teams.

Skills

Customer service

Attention to detail

Communication

Stakeholder management

Education

Bachelor's degree or Diploma in finance, business, or a related field

Tools

CRM software

Job description

Tiger Brokers is a leading global online broker that uses its next generation cutting edge proprietary technology to enable clients to trade a wide range of securities across multiple global markets and currencies. Additionally, we are listed on the NASDAQ under the ticker TIGR. With offices in Singapore, New York, Beijing, Auckland, and Sydney and with over 800 employees, Tiger Brokers aims to continue our rapid growth and expanding our innovative platforms towards providing more services and products to our customers.

Tiger Brokers is growing rapidly, as such we are looking for talents to join our teams.

Are you someone who is strongly motivated and eager to thrive in the high-speed financial environment? Do you have excellent communication and stakeholder management skills?

We are looking for someone like you to play a critical role towards paving our way for success.

What you will be doing

• Serving as the main point of contact for our clients and business partners, addressing their inquiries and concerns via phone, email, and chat
• Proactively liaising with various operation teams to resolve issues
• Providing accurate and detailed information regarding our brokerage services, including investment products, trading platforms, and account features
• Assisting clients with account opening, transfers, deposits, withdrawals, and other account related transactions
• Resolving client complaints and issues in a timely and professional manner, escalating to higher management or other departments when necessary
• Maintaining client records and updating of account information in our CRM system
• Collaborating with internal teams to continuously improve customer service processes to enhance the client experience

Who we need

• Bachelor's degree or Diploma in finance, business, or a related field
• Someone who is attentive, detail orientated, patient and trustworthy
• Ability to work independently and as part of a team, and under high pressure situations
• Possesses customer service experience, preferably within the financial services industry or related field
• Able to communicate effectively, with the ability to explain complex financial concepts to clients
• Well versed with brokerage products, trading platforms and investment strategies
• Experience with CRM software
• Possesses good command of English and Mandarin, both spoken and written
• Fresh grads welcome to apply.

If this sounds interesting to you, apply to find out more!

We regret only shortlisted applicants will be notified.

We would like to remind you that eFinancialCareers is a job board and does not conduct hiring or ask for payment or any financial details as part of the job application process.

If you receive any suspicious messages claiming to be from us or a hiring company, we urge you not to click on any links and not to reply to the message itself.

Instead, please report the message to our support team at [e-mail] .

It is advisable to always verify job offers directly with the hiring company.

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.

CMB International Capital Corporation Limited