Customer Service Associate (Service Centre)

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join a leading company in Singapore as a customer service representative, where you will manage walk-in customer queries and ensure effective resolution of complaints. This role emphasizes strong conflict resolution and interpersonal skills, making it a rewarding opportunity for those passionate about customer service in a dynamic environment.

Qualifications

• Minimum GCE 'A' Levels required.
• Strong written and interpersonal skills.
• Comfortable in a high-pressure, frontline environment.

Responsibilities

• Manage enquiries from walk-in customers and Financial Representatives.
• Resolve customer feedbacks and complaints efficiently.
• Follow up on unresolved issues promptly.

Skills

Customer Service

Conflict Resolution

Interpersonal Skills

Communication Skills

Education

GCE 'A' Levels

Job description

Do you have a passion for customer service? Join this exciting role where you will be handling walk-in customers' enquiries and resolving any issues they face. This role offers you the opportunity to demonstrate your conflict-resolution skills and passion for customer service!

Key Responsibilities:

• Manage walk-in policyholders’ and Financial Representatives’ queries or requests on policy related matters

• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time

• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners

• Manage customer feedbacks or complaints with a good closure within the operational turnaround time

• May be rotated amongst the different Service Centres

• Manage ad-hoc assignments or tasks delegated by the Section Head, when required

Are you who we are looking for?

• Minimum GCE 'A' Levels

• Comfortable working in a frontline and high-pressure environment

• Team player with strong written, interpersonal and communication skills

• Adaptable to new changes

You will be deployed to:

Location: Raffles Place

Working Hours: Monday to Friday, 9.00am to 6.00pm

Duration: 12 months

Apply Now!

Interested applicants please send your resume to [e-mail]

Only shortlisted candidates will be notified.

Dexter Ng Yu Han
Outsourcing Team
RecruitFirst Pte Ltd
13C6342