Customer Service Associate (Passenger Services)

SATS Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the airport services industry is seeking passionate individuals for passenger handling roles at Seletar Airport. The position requires excellent interpersonal and communication skills, with responsibilities including check-in, assisting passengers, and managing disbursements in a fast-paced environment. A sign-on bonus is provided to enhance attraction.

Qualifications

• Candidate must have at least a pass in English.
• Preferably 1-2 years’ experience in customer service.
• Proficiency in English; knowledge of additional languages is a plus.

Responsibilities

• Check in passengers and ensure a smooth departure process.
• Handle flight disruptions and assist affected passengers.
• Manage lost and found baggage.

Skills

Interpersonal Skills

Communication Skills

Time Management

Organizational Skills

Education

N or O Level

Tools

Computer Literacy

Job description

• Sign-on bonus of $5,000

• Salary up to $3,000

• Shift work is required for this position

Job Description

• Checking in of passengers to boarding of flights.

• Greeting passengers upon arrival and ensuring a smooth departure process.

• Handling flight disruptions, providing recovery assistance to affected passengers.

• Handle lost and found baggage

• Airline Weight & Balance

• Assisting passengers who require special assistance.

• Any other ad hoc duties assigned by the supervisor.

Requirements

• Able to commit on weekends and public holidays.

• Candidate must be willing to work at Seletar Airport.

• Candidate must possess at least a "N", "O" Level, any field, including a pass in English.

• Preferably at least 1-2 years’ experience in customer service / hotel / lounge related industry.

• Exceptional interpersonal skills to enhance the service standards throughout the operation.

• Excellent communication, guest service and time management skills.

• Able to organise, plan ahead and manage workload.

• A team player and a self-starter, yet able to work independently.

• Ability to work effectively in a fast-paced and multi-tasked environment.

• Proficiency in English; knowledge of additional languages is a plus.

• Computer literacy