Customer Service Associate [Novena | Office Hours | August 2025]

TDCX Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

TDCX Singapore is seeking dedicated customer service representatives to join their award-winning team. Candidates should possess a diploma and at least one year of call center experience. The role involves supporting customers through phone and email, ensuring a great experience while working in a dynamic environment. With excellent perks and development opportunities, this position opens doors to a promising career in a reputed company known for its positive culture and recognition program.

Benefits

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Engaging activities and recognition programs

Strong learning and development plans

Qualifications

• At least 1 year of experience in the Call Centre industry.
• Strong command of spoken and written English.
• Proficient in MS Office applications.

Responsibilities

• Providing customer service support via phone and email.
• Acting as the first point of contact for inquiries.
• Gathering feedback to enhance customer experience.

Skills

Customer handling

Bilingual communication

Time management

Education

Diploma or GCE ‘N’ Level

Tools

MS Office

Job description

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• Premium workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive culture for you to #BeMore at work

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Providing customer service support Phone Calls & Emails to resolve queries.

• Acting as the first point of contact for customers to deliver inquiry / troubleshooting support.

• Escalating inquiries to Managers for further actions.

• Gather client and partner feedback to enhance customer experience.

Who are we looking for?

• Diploma or GCE ‘N’ Level with at least 1 year of experience in the Call Centre industry

• Effectively bilingual and articulate with a strong command of spoken and written English

• Proficient in MS Office applications with excellent keyboard skills

• Possess good customer handling skills with a positive mindset

• Team player who is able to adapt in a fast paced environment

• Strong time management skills and motivation to exceed expectations.

• Comfortable working with computers and multiple systems.

Additional Information:

• Commencement Date: 25 August 2025

• Mondays to Fridays; Office Hours

• Basic salary + monthly incentives

• Work Location: 5 minutes walk from Novena MRT

Who is TDCX?

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.