Customer Service Associate (Central West)

Responsibilities

• Provide frontline services to residents and visitors
• Respond to internal and external emails and calls
• Handle collection of Monthly Home Payment and petty cash
• Schedule, liaise and arrange with various institutions for residents’ medical needs
• Prepare and submit internal report and assist in relevant regulatory reports
• Assist with filing, maintain and update customer documentation as needed
• Handle orders in CRM and deliveries from vendors including inventory management
• Handle submission of staff claims (eg. Medical Claims, OT etc)
• Prepare meeting rooms to facilitate family conference and to facilitate visit from potential sponsors
• Oversee the operations of service counters

Requirements

• At least 1 year relevant working experience
• Minimum GCE ‘N Level or above
• Knowledge of MS Office; Words, Excel
• Customer service experience preferred, good in organizing and putting things in order
• Team player, friendly disposition, enjoys interaction with people

Work Location: Henderson or Yio Chu Kang