Customer Service Associate (Call Center)

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in customer service is looking for candidates passionate about assisting customers in the Changi Region. In this role, you'll handle inquiries, resolve complaints, and update customer information, all while working in a dynamic team environment. This position offers the opportunity to develop your communication skills and make a significant impact on customer satisfaction.

Qualifications

• Minimum of Diploma required.
• Comfortable engaging with diverse customers and financial representatives.
• Good communication and interpersonal skills are essential.

Responsibilities

• Attend to enquiries from customers via phone or live chat.
• Resolve complaints from customers and financial representatives.
• Update information in the CRM system accurately.

Skills

Interpersonal skills

Communication skills

Team player

Education

Diploma

Job description

Do you have a passion for customer service? Join this exciting role where you will be attending to customer's enquiries and resolving any issues they face. This role provides you the opportunity to demonstrate your interpersonal and communication skills!

Key Responsibilities:

• Attend to enquiries and requests from phone calls or live chats in a professional, efficient, accurate and prompt manner

• Resolve customers’ and financial representatives’ complaints and problems

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system

• Ensure effective and timely follow-up as promised to customers and financial representatives

• Assess appeals and put up recommendation to higher ups

• Perform additional or overtime duties during operational exigencies when required

• Assist with ad-hoc initiatives or projects when assigned

Requirements:

• Minimum of Diploma

• Comfortable talking to customers from all walks of life

• Comfortable chatting through typing via live chat system with financial representatives

• Good interpersonal and communication skills

• A team player who works well in a dynamic environment

You will be deployed to:

Location: Changi Region

Working Hours: Monday to Friday, 9.00am to 6.00pm

Duration: 6 - 12 months

Apply Now!

Interested applicants please send your resume to [e-mail]

Only shortlisted candidates will be notified.

Dexter Ng Yu Han
Outsourcing Team
RecruitFirst Pte Ltd
13C6342