Customer Service Associate, $4000 (ID: 671784)

Responsibilities

• Support the Contact Centre Manager in ensuring quality assurance and high customer service standards.
• Act as the main contact for Pacific and global members with resort issues, following the Global Member Servicing Policy.
• Oversee prompt resolution of Vacation Exchange check-in issues, deletions, and relocations within deadlines.
• Handle escalated complaints, ensuring proper compensation and customer retention.
• Monitor internal staff performance to ensure quality service to members, resorts, and the public.
• Provide coaching and identify training needs for Customer Care Specialists, while assisting with administrative tasks and reporting.
• Mentor new team members to meet management expectations in complaint handling and customer service.
• Manage calls, emails, and correspondence related to program inquiries, feedback, and complaints.
• Assist in developing and implementing customer service strategies and liaise with Account Managers.
• Offer guidance and support to the sales team in addition to daily Customer Care duties.

Requirements

• Minimum of 1 year of sales or service experience, preferably in the travel industry or a contact centre environment.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

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