Customer Service Associate (1 year contract)

JustCo; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading coworking company in Singapore is seeking an Associate, Community to provide customer service and operational support in their dynamic environment. The ideal candidate has 1-2 years of customer service experience, strong communication skills in English, and a friendly, energetic demeanor. This role is perfect for someone passionate about fostering connections and community.

Qualifications

• 1 - 2 years of customer service experience, preferably in hospitality or serviced offices.
• Friendly, energetic, and service-oriented.
• A proactive, team-oriented individual who can also work independently.

Responsibilities

• Welcome members and guests professionally.
• Support move-in and move-out processes for members.
• Assist in maintaining cleanliness and managing facilities.
• Perform administrative support including handling emails.
• Support planning and execution of community events.

Skills

Customer service experience

Strong communication skills in English

Proficiency in Microsoft Office

Organizational abilities

Team-oriented

Job description

JustCo is Asia Pacific's leading provider of flexible workspaces for businesses of all sizes seeking flexible work solutions.

Founded in 2011 and headquartered in Singapore, JustCo leads Singapore's coworking scene with the largest network, offering close to 50 coworking centres across eight gateway cities in the region.

JustCo empowers flexible work across our network of high-quality coworking centres in prime locations, seamlessly integrated with technology to enable our members to work from any of our premises. Beyond flexible workspace solutions, we also strive to be the place that works for all individuals and businesses, revolutionising how people work by providing a platform that fosters growth, connections, collaborations and opportunities for our ever-growing JustCo community and beyond.

We are looking for Associate, Community in Singapore.

This internship offers hands-on experience in customer service, centre operations, administrative coordination, and events management in a dynamic coworking environment. You’ll build professional skills in communication, operations management, and event support.

In this role, you are responsible for:

• Welcoming members and guests with a warm and professional demeanour, and assist in responding to basic queries about our products, services, and policies

• Supporting the move-in and move-out processes for members ensuring a smooth experience

• Assisting in the day-to-day centre operations, including maintaining cleanliness, managing facilities, and ensuring shared spaces like pantries and meeting rooms are well-kept and functional

• Performing administrative support such as manning the reception, answering emails, handling courier services, preparing meeting rooms, and assisting with invoicing and payment processing

• Supporting the planning and execution of community events and initiatives that promote a vibrant and engaging work environment for members

Pre-requisites for this role include:

• 1 - 2 years of customer service experience, preferably in hospitality or serviced offices.

• Strong communication skills in English and the local language.

• Friendly, energetic, and service-oriented with a passion for building connections.

• Proficiency in Microsoft Office with a keen eye for detail and strong organizational abilities.

• A proactive, team-oriented individual who can also work independently.

We will review your application and will contact you within two weeks if you are shortlisted for an interview.

Spark your potential at JustCo! We believe work should be energizing and fulfilling. Our company values growth and offers endless possibilities to develop your career and yourself. Join our passionate team and discover a work environment that helps you thrive. This is the place that works for you.