Customer Service Associate

Key Responsibilities:

• Respond to incoming phone calls and address patient inquiries with professionalism and care.

• Serve as the first point of contact for patients and provide accurate, helpful, and timely information across all communication platforms.

• Deliver exceptional customer service by understanding patient needs and going the extra mile to resolve enquiries effectively.

• Ensure follow-ups and appointments are prompt and aligned.

• Adhere to established guidelines, workflows, and service recovery protocols to maintain high service quality.

• Keep accurate and timely records and documentation as required by operations.

• Participate actively in continuous improvement initiatives and other tasks assigned by leadership.

Requirements:

• Minimum O level or any other relevant qualification.

• Minimum 1 year of experience in a customer service role, preferably in healthcare or a patient-facing environment.

• Strong communication and interpersonal skills.

• Friendly, empathetic, and committed to providing a positive patient experience.

• A team player with strong attention to detail and the ability to multitask in a fast-paced setting.

Interested applicants, please submit your detailed resume in MS Word format and click the Apply Now button to sign on with us!