Customer Service Associate

Econ Healthcare; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Frontline Service Officer to join their team. This role involves providing essential services to residents and visitors, managing communications, and ensuring smooth operational processes. With over 35 years of commitment to quality healthcare, this organization offers a dynamic work environment where teamwork and customer service are paramount. If you have a friendly disposition and enjoy interacting with people, this is a fantastic opportunity to contribute to a meaningful cause in the community.

Qualifications

• At least 1 year relevant working experience in a similar role.
• Knowledge of MS Office, especially Word and Excel.

Responsibilities

• Provide frontline services to residents and visitors.
• Schedule and arrange medical needs for residents.

Skills

Customer Service

MS Office

Organizational Skills

Education

GCE ‘N Level

Job description

Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill training centre, a chain of senior services centres, home care services, ambulance services, physiotherapy services and traditional Chinese medicine services. The Group also provides consultancy for the development and management of retirement living communities.

Responsibilities

• Provide frontline services to residents and visitors
• Respond to internal and external emails and calls
• Handle collection of Monthly Home Payment and petty cash
• Schedule, liaise and arrange with various institutions for residents' medical needs
• Prepare and submit internal report and assist in relevant regulatory reports
• Assist with filing, maintain and update customer documentation as needed
• Handle orders in CRM and deliveries from vendors including inventory management
• Handle submission of staff claims (eg. Medical Claims, OT etc)
• Prepare meeting rooms to facilitate family conference and to facilitate visits from potential sponsors
• Oversee the operations of service counters

Requirements

• At least 1 year relevant working experience
• Minimum GCE ‘N Level or above
• Knowledge of MS Office; Words, Excel
• Customer service experience preferred, good in organizing and putting things in order
• Team player, friendly disposition, enjoys interaction with people

Working Location: Henderson