Customer Service Associate

SMARTE CARTE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in transport services is seeking a customer-focused assistant to help passengers with transport arrangements. The ideal candidate will have strong communication skills, be a team player, and be comfortable working with electronic devices in a fast-paced environment. Shift work is required, offering flexible hours to suit various schedules.

Qualifications

• Team player with good interpersonal skills.
• Able to use electronic devices like tablets and walkie-talkies.
• Willing to perform shift work (7pm to 7am or 7am to 7pm).

Responsibilities

• Assist passengers with bookings and inquiries.
• Manage queues and ensure smooth boarding.
• Advise on alternative transport options during peak times.

Skills

Interpersonal skills

Communication skills

Customer centricity

Team player

Adaptability to fast-paced environment

Point of sales transactions

Job description

Scope Of Work

· Assist passengers at counters with enquiries and bookings on transport arrangements.

· Provide accurate information on transport options, rates, and waiting times.

· Manage queues and ensure safe, smooth boarding at pick-up points.

· Advise passengers on alternative transport during peak periods.

Issue service forms and collect payments from drivers upon booking confirmation.

Requirements

· Team player with good interpersonal and communication skills.

· Able to use electronics devices e.g. tablets and walkie-talkies.

· Perform point of sales transactions.

· Customer centric and willing to go the extra mile.

· Able to operate in a fast-paced environment.

· Able to converse in English.

· Willing to perform shift work – 7pm to 7am or 7am to 7pm.