Customer Service Associate

The Learning Lab; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Front Desk professional to enhance the client experience. In this role, you will be pivotal in ensuring smooth operations and delivering high-quality service. Your ability to communicate effectively in both English and Chinese will be essential, as you assist customers and resolve their inquiries. If you have a passion for customer service, emotional maturity, and the ability to thrive in a fast-paced environment, this opportunity is perfect for you. Join a team that values professionalism and continuous improvement in customer satisfaction.

Qualifications

• Diploma in any field is required for this customer service role.
• Experience in hospitality and bilingual abilities are preferred.

Responsibilities

• Assist in frontline operations of the front desk ensuring smooth service.
• Identify customer needs and resolve issues efficiently within SLAs.
• Maintain close liaison with departments for seamless client experience.

Skills

Customer Service

Bilingual (English & Chinese)

Problem Solving

Communication Skills

Mediation Skills

Persuasion Skills

Emotional Maturity

Education

Diploma/Advanced/Higher/Graduate Diploma

Tools

CRM Systems

Job description

Purpose of job:

In this role as the Customer Service – Front Desk, you will be assisting the team in frontline operations of the front desk, ensuring smooth operations.

You will need to display a professional image by delivering high-quality service experience and accurate information to customers.

Accountabilities, responsibilities, and main duties:

• Acquire a strong working knowledge of the organisation’s programmes, services, and processes.
• Ability to deliver a professional and high-quality service experience in a customer-facing role.
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure a seamless client experience.
• Perform any other duties and responsibilities as and when assigned by Management.

Snapshots of our ideal candidate:

• Possesses at least a Diploma/Advanced/Higher/Graduate Diploma in any field.
• Expected to work shift hours and on weekends (3 weekdays and 2 weekends).
• Ability to liaise with English & Chinese speaking clients is essential.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality industry are most preferred.
• Able to work in a fast-paced environment.
• Possesses emotional maturity and passion for customer service.
• Familiar with CRM systems and practices.
• Equipped with good mediation and persuasive skills.
• Positive, extroverted and outgoing personality.
• Outgoing personality with a professional disposition.

Are you ready to join us?

Shortlisted candidates will be contacted within 2 weeks from the date of application.