Customer Service Assistant Team Leader

TDCX (SG) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Join a leading BPO company in Singapore, TDCX, as a team manager. In this role, you'll lead and develop a team to ensure service excellence for renowned global brands. With attractive remuneration and growing career opportunities, you’ll thrive in a positive work culture aimed at helping you #BeMore.

Benefits

Attractive remuneration and performance incentives

Comprehensive medical and insurance coverage

World-class workspaces

Engaging team activities and recognition programs

Strong learning and development plans

Flexible working arrangements

Qualifications

• 2 years of team management experience preferred.
• Highly self-motivated, energetic, team player.
• Excellent verbal and written communication skills in English.

Responsibilities

• Manage team performance and provide coaching.
• Monitor service quality and transaction performance.
• Coordinate work and improve processes.

Skills

Leadership

Team management

Coaching

Communication

Education

GCE A Level, Diploma, Bachelor’s Degree, Professional Degree in Media or Marketing

Tools

MS Office

Salesforce

CRM

SAP

Job description

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Manages team members in the day-to-day performance of work, provides leadership and coaching
• Performs transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards set
• Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments
• Identifies areas of improvement and to be able to introduce new structures and improved processes as required
• Foster team discipline, communication and morale to strengthen teamwork within the team
• Work with clients and execute service recovery actions resulting from service shortfall
• Constantly update and reinforce the team on existing products, services and operational procedures.
• Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role
• Collate and report the agreed statistics (in their respective job scope) on a daily, weekly and monthly basis
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE A Level, Diploma, Bachelor’s Degree, Professional Degree in Media related, or Marketing will be added advantage
• Preferably with 2 years of team managing experience in relevant industry
• Highly self-motivated, energetic, team player, proactive and sales driven with a positive attitude.
• Comfortable working with computers and multiple systems; MS Office, Salesforce, SAP and CRM are a plus.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.