Customer Service Assistant (Retail) (ID: 671843)

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A leading company in Singapore is seeking a Concierge Counter Staff member. The role involves overseeing daily operations, addressing customer inquiries, and supporting various administrative tasks. Ideal candidates possess a diploma in Business Administration or related fields, with experience in customer service, preferably in hospitality or airlines. Strong multitasking and communication skills are essential for this role.

Qualifications

• 1 to 2 years of relevant experience in customer service.
• Strong communication skills.
• First aid and AED training is advantageous.

Responsibilities

• Oversee the day-to-day operations of Concierge Counter.
• Attend to customer enquiries and feedback.
• Support general admin duties related to marketing activities.

Skills

Customer Service Orientation

Communication

Multi-tasking

Education

Diploma in Business Administration

Equivalent in Tourism and Hospitality

Job description

Responsibilities:

• Oversee the day-to-day operations of Concierge Counter.

• Attend to customer enquiries and feedback.

• Support any general admin duties such as related marketing activities, managing gift voucher sales and reimbursement.

• Provide administrative and logistics support such as managing lucky draws, gifts redemption for promotional campaigns and monitoring of inventory and logistics of premiums and equipment.

• All other matters relating to Customer Service and Concierge Counter.

• Assist with any other adhoc duties and projects as assigned.

Requirements:

• Diploma and/or equivalent in Business Administration/ Tourism and Hospitality

• At least 1 to 2 years of relevant experience in Customer service preferably in the hotel and/or airline industry.

• First aid and AED training is advantageous.

• Able to multi-task and possess strong communication skills.

• Strong customer service orientated and able to work independently.

• Able to commit to weekends and public holidays.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No. 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

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