Customer Service Assistant (No Exp welcomed! / Logistics / Order Processing / Central East)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking an administrative support personnel to manage customer orders and provide backend support. The role involves coordination with various departments, ensuring adherence to procedures, and handling customer communications. Ideal candidates should possess a diploma and previous customer service experience.

Qualifications

• Previous customer service experience will be advantageous.
• Competent in Microsoft Office applications, especially MS-Excel.

Responsibilities

• Manage monthly principal service billings and process sales orders.
• Handle incoming communications promptly and professionally.
• Coordinate with internal stakeholders to resolve customer issues.

Skills

Customer Service

MS-Excel

Education

Minimum Diploma

Job description

Job Highlight

• Providing frontline coordination and post sales administrative support in fulfilling customer orders and needs
• Working hrs: Mon - Fri, 8.30am - 5.30pm
• Salary: Up to $2.5k + AWS + VB
• Location: Taiseng

Job Description

• Manage monthly principal service billings
• Handle all incoming phone calls, emails, and faxes promptly and professionally.
• Process sales order, delivery notes, invoices, quotations, debit notes and credit notes.
• Follow-up and respond promptly on customer backorders, contracts, enquires and requests.
• Work closely with internal stakeholders such as Warehouse, Operations, Sales, Engineering and Finance teams to resolve customer issues.
• Ensure conformance to required Standard Operating Procedures.
• Manage daily invoice scanning
• Follow up with key customers on outstanding invoice payment.
• Provide Administrative support, as and when required.
• Act as backup for other team members, as and when required.

Requirements

• Minimum Diploma
• Previous customer service experience will be advantageous
• Competent in Microsoft Office (especially MS-Excel) applications

HOW TO APPLY

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431