Customer Service Assistant (MNC/Changi/ Contract)

Singapore Jobs; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A leading freight forwarding company in Singapore is seeking a Customer Service Assistant on a 3-month contract. Responsibilities include resolving client inquiries and coordinating with departments to ensure service delivery. Candidates should have at least a Diploma or GCE A Level and customer service experience is advantageous. This role offers a competitive salary of up to $3,500 and requires 5 days of work per week including weekends, with opportunities for contract renewal.

Qualifications

• Minimum Diploma or GCE A Level in any discipline.
• Previous customer service experience is advantageous.
• Available to start immediately is advantageous.

Responsibilities

• Investigate and resolve escalated inquiries or complaints.
• Coordinate with relevant departments to identify and rectify issues.
• Provide regular updates to clients.
• Proactively identify recurring problems and suggest improvements.
• Maintain accurate documentation of escalated cases.

Skills

Customer service experience

Problem-solving skills

Education

Min Diploma or GCE A Level in any discipline

Job description

Customer Service Assistant (MNC/Changi/ Contract)

Overview

Work in Singapore's largest freight forwarding company. 3 months contract with potential renewal or conversion. Salary up to $3,500. 5-day work week with weekends required (weekends WFH; 3 weekdays can be scheduled). Shift hours: 9am-6pm or 12pm-9pm. No overtime requirement.

Responsibilities

• Investigate and resolve escalated inquiries or complaints related to client parcels/shipments, such as delays, misplaced or damaged shipments, and documentation pending.
• Coordinate with relevant departments, including operations, logistics, and warehouse, to identify and rectify the cause of issues.
• Provide regular and transparent updates to clients.
• Proactively identify recurring problems and suggest process improvements to prevent future occurrences.
• Maintain accurate documentation of escalated cases, resolutions, and follow-ups.
• Work closely with relevant departments to ensure smooth, consistent service delivery.
• Communicate ideas and evaluations to refine client service practices.

Qualifications

• Min Diploma or GCE A Level in any discipline
• Previous customer service experience is advantageous
• Available to start on immediate basis is advantageous

Employment Details

• Employment type: Contract
• Location: Changi, Singapore
• Salary: Up to $3,500
• Shift: 9am-6pm or 12pm-9pm; weekends required (weekends WFH); 5 days per week
• Contract duration: 3 months, with potential renewal or conversion

How to Apply

Prepare your updated resume and send to [e-mail] or Apply here.