Customer Service Assistant (MNC/Changi/ Contract)

The Opportunity

• Work in Singapore's Largest Freight Forwarding Company - for sure a resume booster
• 5 days work week, weekends required (weekends WFH, 3 weekdays that can be scheduled)
• Salary up to $3,500
• 3 months contract - can renew/convert
• Shift hours: 9am-6pm or 12pm-9pm (no OT is required)

The Talent

• Comfortable to commit to shift hours above and work weekends (can WFH)
• Previous customer service experience is advantageous
• Can commit on an immediate basis is advantageous
• Min Diploma/GCE A level in any discipline

Job Description

• Assist in investigating and resolving escalated inquiries or complaints related to client parcels/shipments, such as delayed, misplaced, damaged shipments, and pending documentation required.
• Coordinate with relevant departments, including operations, logistics, and warehouse, to identify and rectify the cause of issues.
• Ensure regular and transparent updates.
• Proactively identify recurring problems and suggest process improvements to prevent future occurrences.
• Maintain accurate documentation of escalated cases, resolutions, and follow-ups.
• Work closely with relevant departments to ensure smooth and consistent service delivery.
• Communicate ideas and evaluations to refine client service practices.

Next Step

Prepare your updated resume and send it to the following email or apply here:

eugene.see@adecco.com

*Only shortlisted candidates will be contacted*

Jolinda Yow
Direct Line: 6697 7782
EA License No: 91C2918
Personnel Registration Number: R1654296