Customer Service Assistant Manager (East/ Cap $5k + AWS + VB!)

Good Job Creations (Singapore) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore is seeking a skilled professional to oversee order processing and customer service management. The role involves ensuring timely order fulfillment, managing discrepancies, and preparing KPI reports. Candidates should have at least 3 years of relevant experience, proficiency in Microsoft Excel, and a willingness to travel occasionally. This position offers a competitive salary and opportunities for growth within the company.

Qualifications

• At least 3 years of experience in customer service and order management.
• Proficient in Microsoft Excel with functions like VLOOKUP and PivotTables.
• Willingness to travel occasionally.

Responsibilities

• Oversee the end-to-end order processing workflow.
• Review and approve customer discrepancies in the SAP system.
• Prepare and present monthly KPI reports.

Skills

Customer Service

Order Management

Delivery Management

Microsoft Excel

Tools

SAP

Job description

[Job Order: 1007655]

• Oversee the end-to-end order processing workflow to ensure timely and accurate order fulfillment.
• Review and approve customer discrepancies submissions such as claims and creditmemos, within the SAP system.
• Monitor monthly sales expectations, analyze variances, and identify key factorsaffecting sales trends and volume.
• Prepare and present monthly KPI reports for management meetings, highlighting achievements, challenges, and areas for improvement.
• Plan for spare parts selling prices strategies according to market / equipment type.
• Set departmental objectives and establish key performance indicators (KPIs) for individual team members to align with company goals.
• Approve staff leave requests through the system, ensuring adequate coverage andsmooth operations.
• Yearly and/or half-yearly goal settings with staff and half-yearly appraisals.

Requirements:

• At least 3 years of Customer Service experience, order management, and delivery management
• Knowledge of SAP is an advantage.
• Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions.
• Willingness to travel occasionally for work-related purposes.

Please include the following for us to conduct an effective job matching for you:

• Earliest availability date/ notice period
• Expected & Lastdrawnsalary

To Apply, please kindly email your updated resume [e-mail]

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.


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https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Victoria Loh Jie Li
EA Personnel Reg. No.: R1330197
EA Licence No.: 07C5771
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