Customer Service Assistant Manager

People Profilers; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in Singapore is seeking an experienced Customer Service Operations Manager. The role involves overseeing order processing, managing customer relationships, and developing team capabilities. Candidates should have strong supervisory experience, expertise in SAP, and excellent communication skills. A competitive remuneration package awaits successful applicants.

Qualifications

• At least 5 to 8 years of relevant experience in customer service and order management.
• 3 years in a supervisory or managerial role in an MNC environment.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee customer service operations and ensure timely order fulfillment.
• Manage customer inquiries and escalations professionally.
• Conduct regular meetings with internal and external stakeholders.

Skills

Customer Relationship Management

Communication Skills

Problem Solving

Team Development

Time Management

Education

Degree or Diploma in Business or Engineering

Tools

SAP

Microsoft Excel

Job description

• Oversee Customer Service Operations ie the end-to-end order processing workflow to ensure timely and accurate order fulfillment.
• To address customer inquiries, complaints, and escalations promptly, maintaining a professional and solutions-oriented approach.
• Monitor and track delivery status, ensuring customers are informed of progress and any delays, manage backorder follow-ups, ensuring timely resolution and customer communication.
• To review and approve customer discrepancies submissions such as claims and credit memos, within the SAP system.
• Collaborate with the warehouse and logistics teams to manage outbound order volumes and provide accurate forecasts for budgeting and manpower planning.
• To conduct regular meetings with customers, customer relationship and communication, internal staff, and cross-departmental teams to foster strong relationships and address issues.
• Monitor and follow up on overdue payments from customers, ensuring timely resolution and maintaining positive relationships.
• Travelling to meet up with suppliers as and when necessary.
• To compliance and performance reporting, to ensure compliance with Security Export Control regulations, including customer and end-user screening, as required.
• Prepare annual sales forecasts and update quarterly revisions based on actual performance and market conditions.
• Monitor monthly sales expectations, analyze variances, and identify key factors affecting sales trends and volume.
• To prepare and present monthly KPI reports for management meetings, highlighting achievements, challenges, and areas for improvement.
• Approve staff leave requests through the system, ensuring adequate coverage and smooth operations.
• Yearly and/or half-yearly goal settings with staff and half-yearly appraisals.
• Team development & administration, set departmental objectives and establish key performance indicators (KPIs) for individual team members to align with company goals.
• Able to travel oversea (if needed) adhoc basis for work-related purposes.

Requirements

• Degree, Diploma in Business, Engineering or any other related discipline
• At least 5 to 8 years of relevant working experience in customer service, order management and delivery management
• Min 3 years experience in customer service operations supervisory, managerial role from engineering related, MNC environment
• Possess excellent communication skills, both verbal and written, with a focus on customer relationship management.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of SAP plus point, good in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building Singapore 049705
DID: 6950 9725
http://www.peopleprofilers.com


Georgez Josiah LIM
License Number: 02C4944
Registration Number : R1108994


Please be informed that the personal data you provided by way of your job application to People Profilers will be collected, used and disclosed by or on behalf of People Profilers to determine or investigate your suitability, eligibility or qualifications for employment with People Profilers and/or its Clients and manage your application for employment with People Profilers and/or its clients, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Please be informed that the personal data you provided by way of your job application to People Profilers will be collected, used and disclosed by or on behalf of People Profilers to determine or investigate your suitability, eligibility or qualifications for employment with People Profilers and/or its Clients and manage your application for employment with People Profilers and/or its clients, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.