Customer Service Assistant / Executive

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in logistics is seeking an organized and proactive individual to ensure smooth operations in customer service. The role includes maintaining accurate records, generating reports, and communicating effectively with various teams to fulfill customer orders. A NITEC in Supply Chain or related field is preferred, and experience with WMS is a plus. Join them in enhancing customer satisfaction and operational efficiency.

Qualifications

• Minimum NITEC/Higher NITEC in Supply Chain and Logistics or relevant fields.
• Experience using Warehouse Management System (WMS) advantageous.
• Good communication and interpersonal skills.

Responsibilities

• Ensure accurate data entries and manage customer orders.
• Generate reports on inventory and billing.
• Serve as a point of contact for customers and resolve inquiries.

Skills

Communication

Interpersonal skills

Independent work

Education

NITEC/Higher NITEC in Supply Chain and Logistics, Business or relevant fields

Tools

Warehouse Management System (WMS)

Job description

Job Description & Requirements

Job Description

• Ensure accurate data entries are made into the customer and warehouse management systems, keeping records up to date.

• Generate basic reports on inventory, orders, and billing as required, and ensure they are completed on time.

• Monitor and follow up on customer orders to ensure timely delivery, resolving any issues that may arise during the process.

• Communicate with warehouse and logistics teams to ensure orders are fulfilled and shipped correctly.

• Serve as a point of contact for customers, handling inquiries, resolving issues, and addressing concerns professionally.

• Respond to customer emails, calls, and messages, ensuring that all issues are resolved or escalated appropriately.

• Ensure all documentation, paperwork, and filing related to customer orders, billing, and inventory are accurate and completed on time.

• Generate and review billing invoices and assist with inventory reports.

• Work closely with the warehouse and sales teams to ensure smooth operations and resolve any order-related issues.

• Assist in coordinating between departments to ensure that customer service objectives are met and customer satisfaction is achieved.

• Any other duties as assigned by superior.

Job Requirement

• Minimum NITEC/Higher NITEC in Supply Chain and Logistics, Business or relevant fields

• Experience using Warehouse Management System (WMS) would be advantageous

• Good communication and interpersonal skills

• Able to work independently