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A leading company in logistics is seeking an organized and proactive individual to ensure smooth operations in customer service. The role includes maintaining accurate records, generating reports, and communicating effectively with various teams to fulfill customer orders. A NITEC in Supply Chain or related field is preferred, and experience with WMS is a plus. Join them in enhancing customer satisfaction and operational efficiency.
Job Description
Ensure accurate data entries are made into the customer and warehouse management systems, keeping records up to date.
Generate basic reports on inventory, orders, and billing as required, and ensure they are completed on time.
Monitor and follow up on customer orders to ensure timely delivery, resolving any issues that may arise during the process.
Communicate with warehouse and logistics teams to ensure orders are fulfilled and shipped correctly.
Serve as a point of contact for customers, handling inquiries, resolving issues, and addressing concerns professionally.
Respond to customer emails, calls, and messages, ensuring that all issues are resolved or escalated appropriately.
Ensure all documentation, paperwork, and filing related to customer orders, billing, and inventory are accurate and completed on time.
Generate and review billing invoices and assist with inventory reports.
Work closely with the warehouse and sales teams to ensure smooth operations and resolve any order-related issues.
Assist in coordinating between departments to ensure that customer service objectives are met and customer satisfaction is achieved.
Any other duties as assigned by superior.
Job Requirement
Minimum NITEC/Higher NITEC in Supply Chain and Logistics, Business or relevant fields
Experience using Warehouse Management System (WMS) would be advantageous
Good communication and interpersonal skills
Able to work independently