Customer Service (Assistant Engineer)

PURICARE PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in technical support seeks a Customer Service (Assistant Engineer) to provide on-site assistance, troubleshoot issues, and ensure customer satisfaction. The role involves working closely with clients and the sales team, requiring strong communication and engineering skills. The ideal candidate should have 1-2 years of experience and a willingness to engage in various customer-related tasks.

Qualifications

• 1-2 years of working experience required.
• Strong in written and admin duties.
• Able to work independently and in teamwork.

Responsibilities

• Provide on-site technical support including installation and troubleshooting.
• Address customer issues promptly via email, phone, or messages.
• Collaborate with the sales team and maintain strong customer relationships.

Skills

Communication

Interpersonal skills

Admin duties

Problem-solving

Education

Major in Engineering

Job description

Customer Service (Assistant Engineer)

Job Description

· Provide on-site technical support for clients, including installation, troubleshooting, product demonstrations and training sessions and site survey

· Address and resolve customer issues promptly via email/ phone/message as the main contact point.

· Strive to get up-to-date technical skills and knowledge to keep pace with industry advancement

· Collaborate with the sales team in daily routine work

· Build and maintain strong relationships with customers, ensuring high levels of customer satisfaction

· Support on all technical, operations and logistic matters

· Handle and liaise incoming shipment & outgoing vessel shipment orders

· Prepare quotation/ delivery order and other documents

· Other Ad-hoc duties as per assigned

Requirements

· At least 1-2 years of working experience

· Must be strong in written and admin duties

· Must be able to work independently with teamwork spirit

· Patient, flexible, and work with great hospitality

· Strong communication and interpersonal skills

· Willing to go to client site in the case of emergencies

· Major in Engineering will be an advantage

Interested candidate may send in their resume either through email: [e-mail] or whatsapp: [phone]