Customer Service Assistant

Comfort Transportation Pte Ltd & CityCab Pte Ltd; Singapore; On-site; SGD 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Assistant, where you'll play a vital role in delivering exceptional service to clients. This full-time position offers the opportunity to work in a dynamic environment, processing taxi bookings and addressing customer inquiries. With a focus on teamwork and a commitment to customer satisfaction, you'll be part of a supportive organization that values your growth. Embrace the challenge of a rotating shift schedule and contribute to a company dedicated to excellence in transportation services.

Benefits

Career Development Opportunities

Supportive Work Environment

Competitive Compensation

Qualifications

• Prior experience in customer service or call center roles is a plus.
• Strong interpersonal skills and a positive attitude.

Responsibilities

• Process taxi bookings and handle related inquiries.
• Attend to customer feedback and complaints effectively.

Skills

Interpersonal Skills

Customer Service

Problem-Solving

Teamwork

Job description

About the role

We are seeking a motivated and customer-focused Customer Service Assistant to join our team. This full-time role is based in the North-East Region and will be responsible for providing exceptional customer service to our valued clients.

What you'll be doing

• Process taxi bookings, handle taxi related enquiries.
• Perform Service Recovery for Taxi and Bus Operations
• Attend to level 1 customer service feedback, complaint and lost & found matters from the respective stakeholders
• Liaise with authorities, building owners and hotels on mass taxi bookings and bus operations
• Perform adhoc tasks as assigned by the superior (s)
• Open to work 12 hours shift with rotating Day and Night patterns including weekends and public holiday
  

What we're looking for

• Possess good interpersonal and hearing skills
• Ability to work well in a team and independently
• Previous experience in a customer service or call centre role is preferred
• A positive attitude and a willingness to go the extra mile for our customers

What we offer
At ComfortDelGro Taxi, we value our employees and provide a range of benefits to support their professional and personal growth. These include competitive compensation, opportunities for career development, and a supportive and inclusive work environment.