Customer Service Assistant

FUJIFILM Electronic Materials (Singapore) Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An opportunity is available for a Customer Service Assistant at a leading electronic materials company in Singapore. The role involves managing customer accounts, processing orders, and ensuring high customer satisfaction. Ideal candidates should have a Diploma or ITE certification with relevant experience, strong communication skills, and a passion for customer service in a fast-paced environment.

Qualifications

• 1-2 years of relevant experience in customer service.
• Good customer service and communication skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Manage customer accounts and maintain records of interactions.
• Process orders and handle customer complaints effectively.
• Coordinate with different departments for customer service excellence.

Skills

Customer Orientation

Communication

Problem-Solving Skills

Technical Expertise

Social Skills

Education

ITE/Diploma

Tools

MS Office Applications

ERP systems

Job description

A fantastic opportunity to contribute to grow the business at FUJIFILM Electronic Materials!

As Customer Service Assistant for FUJIFILM Electronic Materials (Singapore) Pte Ltd, you will manage and improve customer satisfaction through coordination of relevant stakeholders within the organization and subsequent effective communication to external stakeholders. Work closely with various internal and external departments including Sales, Logistics, Quality and EHS on policies and procedures and situation updates for customer service excellence.

Principal Duties and Responsibilities:

• Start and maintain customer accounts by recording account information.

• Maintain records of customer interactions (build relationships, they will be loyal to the company) .

• Process customer accounts, and file documents.

• Prepare product or service reports by collecting and analyzing customer information.

• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

• Handle placement of orders and delivery date adjustment.

• Feedback to Sales Team on forecast accuracy.

• Coordinate with different functional departments and members.

• Collaborate and support any integrations projects across the department to ensure seamless data and process integration.

• Performs other duties as assigned by Assistant Logistic & Customer Service Manager

Experience, Qualification and other information

· ITE/Diploma holder with 1-2 years of relevant experience

· Possess good customer service & communication skills.

· PC literate: MS Office Applications such as Excel, Words, PowerPoint , Adobe and ERP systems

· Mature, self-motivated, a team player and can work independently.

· Able to handle a fast-paced environment.

· This role will be based at Bencoolen office.

Skills and Abilities / Core Competencies

Technical & Behavioral Competencies (Management)

• Technical Expertise and Problem-Solving Skills

• Personal Commitment

• Organization of Work

• Communication

• Social Skills

• Cooperation

Job Related Competencies

• Customer Orientation

• Creativity / Innovation

• Willingness to Learn / Flexibility