Customer Service Assistant

OCi System Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading accounting system solution provider is hiring a Customer Service Assistant. This role involves delivering excellent customer service, managing product inquiries, preparing documentation, and facilitating customer communication. Candidates should have strong communication skills, be independent, and ideally possess prior customer service or accounting experience. Join a collaborative team in a standard 5-day work week setting.

Qualifications

• Minimum 1 year of working experience preferred.
• Experience as Accountant, Bookkeeper, or in Customer Service is preferred.
• Immediate availability preferred.

Responsibilities

• Assist customers with product inquiries and prepare administrative documents.
• Maintain effective customer communication and collaborate with internal teams.
• Stay updated on product features and industry trends.

Skills

Communication skills

Independence

Cooperative

Positive disposition

Education

"O" level or equivalent

Tools

Accounting software

Job description

Job Scope for Customer Service Assistant

The Customer Service Assistant for the accounting system solution provider. Plays a crucial role in delivering excellent customer service, addressing initial system usage inquiries, and establishing a strong foundation for positive customer relationships.

Handling Product and Service Inquiries:
Assist potential customers by providing information about products or services, answering their initial inquiries, schedule appointments and helping them understand the features and benefits of the offerings.

Customer Documentation:
You would be responsible for preparing and maintaining various administrative documents, such as sales order, invoice and receipt.

Customer Communication:
Maintain effective and professional communication with customers. Keep them informed about the status of their inquiries, provide updates on issue resolution progress, and ensure a positive customer experience.

Collaboration:
Facilitate a smooth handover and onboarding process by partnering closely with the implementation team. Ensure that products or services are configured accurately and meet customer expectations. Collaborate effectively with internal teams, including Level 2 and Level 3 support, to resolve issues promptly and deliver seamless, high-quality customer support throughout the service lifecycle.

Feedback Loop:
Provide feedback to the product development and engineering teams based on common customer issues, suggestions, or improvements that could enhance the product or service.

Continuous Learning:
Stay updated on product updates, new features, and industry trends to provide accurate and up-to-date information to customers.

5-Day Work Week:
A standard 5-day work week, Monday through Friday, with regular office hours. However, the specific working hours may vary depending on the organization's policies and requirements.

Requirements

• Strong communication skills
• Able to work independently
• Cooperative and supportive team member
• Friendly, positive and solution-oriented disposition
• Qualifications and Experience

"O" level or equivalent

• Minimum 1 year of working experience preferred
• Accountant, Bookkeeper or Customer Service experience preferred
• Knowledge and experience with Accounting software would be an advantage
• Immediate availability preferred