Customer Service Assistant

ALS; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

ALS is a global leader in scientific testing and data-driven insights. The role supports lab administration by issuing test reports, billing, sample registration, and coordinating logistics while serving customers by phone, email, and in person.

No prior lab experience is required as training will be provided; you will work independently or in a team, using MS Office and maintaining accuracy and attentiveness daily.

Qualifications

• Minimum GCE O Level, NITEC, Diploma or equivalent.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Willing to work on Saturdays on a rotational basis.

Responsibilities

• Prepare and issue laboratory test reports accurately and in a timely manner.
• Prepare invoices and perform billing-related administrative tasks.
• Register incoming samples and maintain accurate records in the laboratory management system.
• Coordinate sample collection, submission, and logistics arrangements.
• Receive and process incoming samples, parcels, and deliveries.
• Attend to customer enquiries via phone, email, and walk-in visits.
• Liaise with laboratory personnel to facilitate customer requests and ensure timely follow-up.
• Provide general administrative, reception, and customer service support.
• Support the smooth day-to-day operations of the Customer Service department.

Skills

Communication

Interpersonal

Organisational

Multitasking

Attention to detail

Customer focus

Teamwork

Education

O Level / NITEC / Diploma

Tools

Microsoft Office

Job description

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

Key Responsibilities

• Prepare and issue laboratory test reports accurately and in a timely manner.
• Prepare invoices and perform billing-related administrative tasks.
• Register incoming samples and maintain accurate records in the laboratory management system.
• Coordinate sample collection, submission, and logistics arrangements.
• Receive and process incoming samples, parcels, and deliveries.
• Attend to customer enquiries via phone, email, and walk-in visits.
• Liaise with laboratory personnel to facilitate customer requests and ensure timely follow-up.
• Provide general administrative, reception, and customer service support.
• Support the smooth day-to-day operations of the Customer Service department.

Requirements

• Minimum GCE “O” Level, NITEC, Diploma, or equivalent qualification.
• No prior laboratory experience is required. Training will be provided.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.
• Good organisational and multitasking abilities.
• Careful and attentive to details.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Positive attitude with a customer-focused approach.
• Able to work on Saturdays on a rotational basis (approximately once per month).

Preferred Attributes

• Ability to work under pressure and meet deadlines.
• Willingness to learn and adapt in a dynamic environment.
• Good sense of responsibility and accountability.
• Positive attitude with a willingness to learn and grow.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.