Customer Service Assistant

IHH Healthcare; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking an Administrative Assistant to support the nursing team. Responsibilities include managing patient records, billing inquiries, and coordinating appointments. Ideal candidates will possess GCE 'N' Level and at least one year of clerical experience in a hospital, along with strong interpersonal skills.

Qualifications

• GCE 'N' Level and above required.
• At least 1 year experience in clerical duties in a hospital setting preferred.
• Good interpersonal and communication skills essential.

Responsibilities

• Prepare, compile and maintain patient medical records.
• Verify stock consumable supplies and maintain inventory level.
• Ensure accurate and timely billing.

Skills

Interpersonal skills

Communication skills

Typing ability

Computer literacy

Education

GCE 'N' Level

Job description

To provide customer and administrative assistance and support to the nursing team of the ward

1. Prepare, compile and maintain patient medical records in the ward.

2. Verify ward stock consumable supplies and maintain established inventory level.

3. Answer queries from external customers (Physicians, clinic staff and the public) regarding hospital services,

4. Ensure accurate and timely billing.

5. Obtain and dispatch messages and/or requisitions to the appropriate personnel or department.

6. Make appointments for patients in another department within or outside hospital as instructed by doctors and/or nurses.

7. Work closely with the Admissions and Reservations departments regarding bed availability, patient admissions, transfers and discharge.

Requirements

1. GCE 'N' Level and above

2. At least 1 year experience in clerical duties in an acute hospital setting preferred.

3. Good interpersonal and communication skills.

4. People-oriented, flexible, adaptable and positive work attitude.

5. Typing ability and computer literacy preferred.