Customer Service Assistant

SENSES INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading fragrance company in Singapore is seeking a Customer Service Assistant to provide product support and resolve customer issues. Responsibilities include managing logistics, collaborating with departments to fulfill orders, and seeking operational improvements. Ideal candidates are meticulous, able to multitask, and willing to learn in a dynamic environment, with experience in order management being advantageous.

Qualifications

• Experience in order management from planning to execution is a plus.
• Willingness to learn both technically and commercially.

Responsibilities

• Act as liaison, providing product/services information.
• Manage end to end operation, logistics, and sales support.
• Work closely with various departments to fulfill customer orders.
• Plan, organize, coordinate, and control resources for efficient operations.
• Review and seek improvements to current operations.

Skills

Meticulous and Details Oriented

Ability to multitask

Good soft-skills in customer service

Job description

Unleash your potential with Senses International

Senses International believe in unleashing the potential of employees by providing them with a dynamic and stimulating work environment where creativity and expertise intersect to create unparallel fragrances.

Senses International have a team of passionate individuals who are dedicated to making a difference in the fragrance industry.

As an employee at Senses International, you will be part of a vibrant and diverse team that values collaboration and innovation.

The company encourage employees to explore their creativity and push the boundaries of what is possible in the fragrance industry.

The company also foster a culture of continuous improvement and encourage the employees to take ownership of their career.

Join Senses International and unleash your potential in the fragrance industry. With company’s unique blend of creativity and expertise, the sky’s the limit for your career growth and development.

Job Position: Customer Service Assistant

Customer Service Assistant, will act as a liaison, providing product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.

• Managing end to end operation, logistics and sales support.

• Working closely with various departments (Sales, Regulatory, Procurement, Production and Finance) to fulfil customers’ orders.

• Planning, organising, coordinating, scheduling and controlling all the resources needed in carry out an efficient operation job.

• Review and proactively seeking improvements to current operations

• Perform other administrative duties as assigned.
  

Job Requirements:

• Meticulous and Details Oriented

• Ability to multitask and initiate in a fast-paced and challenging environment.

• Experience in order management from planning, execution and willingness to be hands-on, will be a plus point.

• Good soft-skills of customer service, willingness to learn both technically and commercially.

Working Hours: Monday to Friday 930am - 630pm