Customer Service Assistant

Senses International Pte Ltd.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An innovative company in the fragrance industry is seeking a Customer Service Assistant to join their vibrant team. This role is pivotal in managing operations, logistics, and providing exceptional customer support. The ideal candidate will thrive in a fast-paced environment, demonstrating meticulous attention to detail and strong problem-solving skills. Join a dynamic workplace that values creativity and collaboration, and take ownership of your career while contributing to the fragrance industry's evolution. This position offers an exciting opportunity to grow and develop in a supportive environment that encourages continuous improvement and innovation.

Qualifications

• Meticulous and detail-oriented with strong customer service skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage end-to-end operations, logistics, and sales support.
• Coordinate with various departments to fulfill customer orders.

Skills

Detail-oriented

Multitasking

Customer service skills

Problem-solving

Job description

Unleash your potential with Senses International

Senses International believes in unleashing the potential of employees by providing them with a dynamic and stimulating work environment where creativity and expertise intersect to create unparalleled fragrances. Senses International has a team of passionate individuals who are dedicated to making a difference in the fragrance industry. As an employee at Senses International, you will be part of a vibrant and diverse team that values collaboration and innovation. The company encourages employees to explore their creativity and push the boundaries of what is possible in the fragrance industry.

The company also fosters a culture of continuous improvement and encourages employees to take ownership of their careers.

Join Senses International and unleash your potential in the fragrance industry. With the company’s unique blend of creativity and expertise, the sky’s the limit for your career growth and development.

Job Position: Customer Service Assistant

The Customer Service Assistant will act as a liaison, providing product/services information and resolving any emerging problems that our customers might face with accuracy and efficiency.

1. Managing end-to-end operation, logistics, and sales support.
2. Working closely with various departments (Sales, Regulatory, Procurement, Production, and Finance) to fulfill customers’ orders.
3. Planning, organizing, coordinating, scheduling, and controlling all the resources needed to carry out an efficient operation job.
4. Reviewing and proactively seeking improvements to current operations.
5. Performing other administrative duties as assigned.

Job Requirements:

1. Meticulous and detail-oriented.
2. Ability to multitask and initiate in a fast-paced and challenging environment.
3. Experience in order management from planning to execution and willingness to be hands-on will be a plus point.
4. Good soft skills in customer service, willingness to learn both technically and commercially.