Customer Service Assistant

HONG LEONG CORPORATION HOLDINGS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading service provider in Singapore seeks a Customer Service Representative to assist walk-in customers and handle inquiries. Candidates should have a GCE 'O' Level and at least 2 years of relevant experience. Knowledge of SAP and proficiency in MS Office are advantageous. This role offers a structured 5.5-day work week with alternate Saturday off.

Qualifications

• At least 2 years of relevant experience in customer service.
• Knowledge of SAP will be advantageous.
• Strong interpersonal and communication skills.

Responsibilities

• Attend to walk-in customers in the service centre.
• Handle customer enquiries and feedback.
• Respond to customer emails, calls, and messages.

Skills

Customer service skills

Communication skills

Ability to multitask

Service-oriented mindset

Education

GCE ‘O” Level and above

Tools

SAP

MS Office (Word, Excel, Outlook)

Job description

Job Description

• Attend to walk-in customers in the service centre.
• Handle customer enquiries and feedback.
• Respond to customer emails, calls, and messages, ensuring that all issues are resolved or escalated appropriately.
• Arrange motorcycle servicing and repairs appointment for customers via online booking, WhatsApp, and phone calls.
• Assist customers on insurance and warranty claims.
• Prepare job cards for servicing and repairs of motorcycles.
• Maintain customers’ personal data and service record in the SAP system.
• Any other duties as assigned by superior.

Requirements

• GCE ‘O” Level and above.
• At least 2 years of relevant experience in customer service.
• Knowledge of SAP will be advantageous.
• Proficient in MS Office (Word, Excel, Outlook).
• Strong interpersonal and communication skills, both written and verbal.
• Service-oriented mindset with an ability to multitask and stay calm under pressure.
• A team player with ability to work independently.

Working Hours and Location

• 5.5 days (Alternate Saturday Off)
• Monday to Friday, 9.00am to 5.30pm / Saturday, 9.00am to 1.00pm
• Paya Lebar Road