Customer Service Assistant

INTERMECH MACHINERY PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A machinery company in Singapore is looking for a customer service representative to manage sales inquiries, prepare quotations, and ensure customer satisfaction. The ideal candidate should have 1-2 years of experience in customer service and proficiency in MS Office applications. Mechanical engineering background is advantageous. This is a full-time position based in Woodlands Spectrum 1.

Qualifications

• Minimum 1-2 years of experience in customer service.
• Mechanical Engineering background is a plus.
• Dynamic, hard working, and self-motivated.

Responsibilities

• Manage sales enquiries and prepare quotations.
• Process orders and prepare invoices, delivery orders, and packing lists.
• Liaise with logistics to ensure smooth delivery.
• Prepare minutes and reports for the sales team.

Skills

Customer service experience

Proficiency in MS Office

Good communications skills

Interpersonal skills

Education

O Level / A Level / Certificates

Job description

Responsibilities:

• Manage Sales enquiries and prepare quotations
• Order processing – prepare Invoice, Delivery Order & Packing/Picking List
• Arrange standard export shipments to overseas
• Liaise with Logistics to ensure smooth delivery
• Ensure overall customer satisfaction
• Prepare minutes and reports for the sales team
• Any other duties as delegated by the superior

Requirements:

• O Level / A level / Certificates
• 1 – 2 years experience in customer service
• Mechanical Engineering background would be an added advantage
• Proficiency in MS Office applications.
• Good communications and interpersonal skills are essential
• Dynamic, hard working, pleasant personality, self disciplined & self motivated
• 5 days week, location in Woodlands Spectrum 1
• Applicants should be Singaporean citizens or hold relevant residence status