Customer Service Assistant

THE URBAN CLINIC PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading aesthetic clinic is seeking a detail-oriented candidate to join their team. The ideal applicant will handle patient registration, provide administrative support, and ensure quality care through exceptional organizational and interpersonal skills. This role offers an opportunity to work in a dynamic environment focused on patient-centric service.

Qualifications

• Professional demeanor and ability to work within designated areas.
• Willingness to adapt and participate in job rotation.
• Pleasant personality with impeccable integrity.

Responsibilities

• Handle registration and inquiries for patients.
• Update and schedule customer appointments.
• Provide general administrative support as needed.

Skills

Organizational abilities

Interpersonal skills

Customer service skills

Attention to detail

Multitasking ability

Tools

IT systems

Job description

We are a leading Aesthetic Clinic, we are looking for like-minded individuals with the compassion, dedication and commitment to join us in delivering quality care to our patients. The ideal candidate is detail-oriented, attentive and has a genuine service mindset to provide care from the heart.

Responsibilities:

• Handle registration for patients.
• Provide accurate information on patient’s enquiries.
• Handling Customers data base, updating and scheduling customers appointment.
• Handles booking of appointments, sending appointment reminders via WhatsApp, AI chatbot.
• Provide general administrative support , whenever required.

Requirements:

• Professional demeanor and ability to work within designated areas.
• Willingness to adapt and participate in job rotation.
• Excellent organizational abilities with a high level of attention to detail.
• Proficient in IT systems
• Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.
• Good interpersonal and customer service skills
• Ability to multitask and prioritize tasks effectively.