Customer Service and Operations Executive

Globe Air Cargo Singapore Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Join a leading air cargo company as a Customer Service & Operations Executive. This role involves managing reservations and cargo inquiries, coordinating with airline partners, and ensuring operational success. You will be part of a collaborative team dedicated to delivering excellence in the air logistics industry.

Benefits

Medical & dental benefits

Opportunities for career development

Supportive team environment

Qualifications

• Prior experience in air cargo operations, logistics, or freight forwarding is preferred.
• Strong communication and interpersonal skills required.
• Ability to multitask and work effectively under pressure.

Responsibilities

• Handle reservations and respond to inquiries related to cargo bookings.
• Coordinate with freight forwarders to optimize capacity utilization.
• Manage operational issues pre/post flight departure.

Skills

Communication

Interpersonal skills

Multitasking

Attention to detail

Tools

Microsoft Excel

Logistics systems

Job description

We are looking for a proactive and detail-oriented Customer Service & Operations Executive to join our dynamic air cargo team. This role involves handling booking reservations, responding to cargo booking inquiries, and ensuring smooth operational execution for our assigned airline partners. You will play a key role in managing customers and bookings, flight planning, monitoring cargo capacity, and maintaining strong relationships with freight forwarders and internal stakeholders.

Key Responsibilities:

• Handle reservations and respond to inquiries related to cargo bookings, flight schedules, routing, and shipment tracking for assigned airlines.

• Flight planning and optimization, and post departure reports

• Post-flight departure closing and verifications using internal systems and Excel.

• Coordinate with freight forwarders to ensure booking data is current and capacity utilization is optimized.

• Liaise with the Sales Manager to provide timely updates on capacity availability for assigned airlines.

• Work closely with airline principals to align with and support company objectives.

• Build and maintain strong working relationships with key freight forwarders, and Ground handling agents to drive performance and service excellence.

• Address operational issues pre/post flight departure, and manage any shipment discrepancies effectively.

• Perform other relevant duties and responsibilities as assigned by management.

Requirements:

• Prior experience in air cargo operations, logistics, or freight forwarding is preferred.

• Strong communication and interpersonal skills.

• Proficient in Microsoft Excel and logistics systems.

• Ability to multitask and work effectively under pressure.

• A team player with a customer-first mindset and attention to detail.

Why Join Us?

• Work with leading global airline partners.

• Opportunities for career development in the logistics and cargo industry.

• A supportive and collaborative team environment.

• Medical & dental benefits