Customer Service and Administrative Officer

1 MAYFLOWER PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in customer service based in Singapore is seeking a Customer Service Representative. The role involves responding to customer inquiries, processing orders, and ensuring high customer satisfaction. Ideal candidates will have strong computing skills, a positive attitude, and excellent problem-solving abilities.

Qualifications

• Proficient in Microsoft Office Suite and strong computing skills.
• Excellent problem-solving skills, attention to detail, and ability to work independently.
• Good interpersonal and communication skills.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, WhatsApp, and email.
• Provide accurate information regarding order status and product details.
• Deliver outstanding customer service to walk-in clients.

Skills

Proficient in Microsoft Office Suite

Strong problem-solving skills

Good interpersonal skills

Strong organizational skills

Attention to detail

Job description

Job Description:

• Respond promptly and professionally to customer inquiries via phone, WhatsApp, and email.
• Provide accurate information regarding order status and product details.
• Collaborate with relevant departments to address and resolve customer issues efficiently.
• Proactively manage customer feedback, ensuring effective recovery solutions and maintaining high customer satisfaction.
• Deliver outstanding customer service to walk-in clients.
• Process customer orders and order modifications following company policies and procedures.
• Perform various administrative tasks as assigned on a daily basis.

Requirements:

• Proficiency in Microsoft Office Suite and strong computing skills.
• Positive attitude and willingness to learn and adapt.
• Strong organizational and time management skills.
• Excellent problem-solving skills, attention to detail, and ability to work independently.
• Good interpersonal and communication skills.
• Singaporean/PR only.