Customer Service Analyst | Singapore, SG

AIA Singapore Private Limited; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent insurance company in Singapore is seeking a Customer Service Analyst to serve as the first point of contact for walk-in customers. The role requires delivering excellent customer service, managing requests and feedback, and educating customers on digital tools. Ideal candidates have strong communication skills and at least 2 years of experience in the customer service industry, preferably in insurance. Join us in helping customers live Healthier, Longer, Better Lives.

Qualifications

• At least a diploma or degree of any field.
• Minimum 2 years of experience in customer service, preferably in the insurance industry.
• Passion to deliver customer-centric service.
• Good communication skills, strong attention to detail and problem-solving skills.
• Resilient and able to work effectively under pressure.
• A team player with high level of commitment and flexibility.

Responsibilities

• Provide consistent and positive customer experience to all walk-in customers.
• Ensure accuracy and compliance for all customers' requests.
• Educate customers on the features and benefits of digital tools.
• Handle appeals, feedback, and first level escalations.
• Identify process improvements to enhance customer experience.

Skills

Customer-centric service

Good communication skills

Attention to detail

Problem-solving

Resilience

Team player

Education

Diploma or degree in any field

Job description

Customer Service Analyst

AIA Singapore Private Limited Singapore Apply now Posted 5 hours ago Permanent Competitive

Customer Service Analyst

AIA Singapore Private Limited Singapore Apply now

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

The key responsibility of Customer Service Analyst (CSA) is to be the first point of contact for all walk-in customers at the Service Centre. The CSA is expected to provide high service standards to customers who visit the Service Centre.

Responsibilities:

• Provide consistent and positive customer experience to all walk-in customers.
• To ensure accuracy and compliance for all customers' requests.
• Educating customers on the features and benefits of our digital tools.
• Handle and manage appeals, feedback and first level escalations.
• Constantly identify process improvements with the objective to improve overall customer experience.

Requirements:

• At least a diploma or degree of any field
• Minimum 2 years of experience in customer service, preferably in the insurance industry
• Have a passion to deliver customer-centric service
• Good communication skills, strong attention to detail and problem-solving skills
• Resilient and able to work effectively under pressure
• A team player with high level of commitment and flexibility

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

We would like to remind you that eFinancialCareers is a job board and does not conduct hiring or ask for payment or any financial details as part of the job application process.

If you receive any suspicious messages claiming to be from us or a hiring company, we urge you not to click on any links and not to reply to the message itself.

Instead, please report the message to our support team at [e-mail] .

It is advisable to always verify job offers directly with the hiring company.

AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance g...

More Jobs From AIA Singapore Private Limited

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.