Customer Service Ambassador (Outlet)

Din Tai Fung; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading restaurant is looking for a passionate team leader to elevate customer service and enhance guest experiences. This role involves leading the operation team, engaging with customers, and addressing inquiries effectively. Ideal candidates have a relevant qualification and 2-3 years of experience in the F&B industry, thriving in a fast-paced environment while demonstrating excellent communication skills.

Qualifications

• At least 2-3 years working experience in a similar capacity.
• Able to work in a fast-paced, customer-focused environment.
• Good interpersonal, communication, writing, and listening skills.

Responsibilities

• Lead operation team to provide a wonderful dining experience.
• Handle and resolve guest inquiries and feedback promptly.
• Engage with customers to enhance service quality.

Skills

Customer Service

Communication

Interpersonal Skills

Problem Solving

Teamwork

Education

Degree/Diploma/O Level/Certificate in F&B/Tourism and Hospitality/Event Management

Job description

Job Duties and Responsibilities:

· Lead operation team in frontline to provide each customer with a wonderful dining experience.

· Be Din Tai Fung brand ambassador, upholding our brand philosophy and company values by demonstrating excellent customer service and maintaining good customer relationships

· Engage with customers through checking on their dining experience, making recommendations and gathering feedback to provide service enhancement to customer

· Handle and resolving guest enquires and feedback (In Outlet, Phone, Feedback Form and Email) promptly

· Initiate and handle the post feedback investigation process and propose preventive actions

· Preparation of Customer Care Memos

· Other duties involve assisting the outlets in charge of operation matters

Requirements:

· Degree/Diploma/'O' Level / Certificate in F&B/ Tourism and Hospitality/Event Management

· At least 2 -3 years working experience in similar capacity in the F&B or customer service industry

· Able to work in a fast paced and customer focused environment

· Able to work under pressure and keep to deadlines given

· Able to function efficiently in a team setting and also independently

· Able to resolve customers issues promptly and to customers’ satisfaction

· Good interpersonal, communication, writing and listening skills

· Meticulous

· Proactive to perform job duties and assignment