Customer Service Ambassador

67 Pall Mall Singapore Ltd.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Une entreprise prestigieuse à Singapour recherche un ambassadeur du service client pour accueillir et orienter les membres et les invités tout en garantissant une expérience satisfaisante. Le rôle nécessite de bonnes compétences en communication, une présentation soignée, et une expérience en service à la clientèle.

Qualifications

• Précédente expérience dans un rôle de service client requise.
• Avoir une apparence soignée.
• Capacité à travailler seul et en équipe.

Responsibilities

• Accueillir et guider les invités vers leur destination.
• Comprendre le système de réservation et effectuer des réservations.
• Maintenir une zone de réception propre.

Skills

Customer Service Skills

Communication

Organization

Initiative

Job description

The 67 Pall Mall Customer Service Ambassador will greet and welcome guests and Members appropriately, guiding them correctly to their desired destination.

Key areas of responsibility

• Understanding of the booking system to confidently make reservations for the Members.

• Confident communication via phone, email, or in person.

• Polite and friendly greeting of incoming guests.

• Showing the guests to their table once it is ready, seat them.

• Ability to liaise between the diners and other members of the staff to ensure the customer receives satisfying service.

• Drawing up booking schedule sheets

• Completing daily reports

• Minor cleaning duties of the reception area.

Requirements

• Good customer service skills, honesty, and reliability.

• Previous experience of working with the public, particularly in a customer service role.

• Have a polite and helpful manner.

• Have a smart personal appearance.

• Be well organized.

• Be reliable and responsible.

• Use initiative for recognizing when additional tasks need to be done.

• Can work well alone and in a team.

• Can deal with busy times calmly and professionally.
  (We regret that only shortlisted candidates will be notified.)