Customer Service (Aircon Spare Parts / Maintenance Call Centre)

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 38,000 - 42,000; Full time

Job summary

The Supreme HR Advisory Pte Ltd in Tampines is seeking a Customer Service Executive to handle daily customer inquiries via email and phone, manage orders, and promote products. The role is based in Tampines with standard working hours.

You will collaborate with internal teams, prepare monthly reports, and contribute to process improvements. A Diploma and 2–3 years in order processing and CRM are required; SAP/S4 Hana SD experience is essential, with strong Excel skills (VLOOKUP, Pivot tables).

Qualifications

• Diploma is required.
• 2–3 years experience in order processing, delivery arrangement and customer relationship management.
• Proficient in Excel with VLOOKUP, Pivot tables and simple formulas.
• 2–3 years experience using SAP/S4 Hana SD module is a must.
• PowerBI knowledge is an advantage.

Responsibilities

• Provide quality customer service via email and phone through ticketing system.
• Input customer purchase orders and manage sales orders; allocate stock and arrange delivery.
• Conduct regular meetings with customers to maintain communication and gather feedback.
• Create monthly reports on customer service activities and assist in policy development.
• Collaborate with internal teams to ensure timely resolution of issues and perform ad hoc tasks.

Skills

Customer service

Excel

Education

Diploma

Tools

SAP/S4 Hana SD module

Job description

Position: Customer Service Executive
Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary : Basic $3,400 to $3,800 + $200 Transport Allowance + OT

Job Scope:

Customer Support:

• Provide quality customer service support via email and phone through ticketing system.
• Handle customer inquiries efficiently and escalate issues promptly when required.
• Resolve customer problems and claims effectively and promptly.
• Promote and recommend new products to existing customers.

Order Management:

• Input customer purchase order into system and manage sales orders for customers.
• Allocate stock and arrange delivery for customer orders.

Customer Relations:

• Conduct regular meetings with customers to maintain close communication.
• Monitor and track customer feedback to identify areas for improvement.
• Build and maintain positive relationships with customers.

Reporting and Improvement:

• Create monthly reports on customer service activities.
• Assist in the development and implementation of customer service policies and procedures.
• Participate in customer service improvement initiatives.

Team Collaboration:

• Collaborate with internal teams to ensure timely resolution of customer issues.
• Perform any other ad hoc tasks and projects as assigned.

Requirement:

• Minimum Diploma in any field.
• At least 2-3 years of relevant experience in order processing, delivery arrangement,and customer relationship management, preferably in spare parts distribution industry will be an advantage.
• Proficient in Excel, including V-lookup, Pivot tables, and simple formulas.
• At least 2-3 years experience using SAP/S4 Hana SD module is a must.
• Knowledge in PowerBI is an advantage but not required.