Customer Service Agent Part Time | Meet & Greet | Up To $11.50/HR

Changi Travel Services Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

Changi Travel Services Pte Ltd is seeking a friendly Customer Service Agent (Meet & Greet) to provide exceptional support to passengers at Changi Airport. The role involves greeting passengers, assisting with airport procedures, and ensuring safety while working in a dynamic environment. A strong focus on communication and interpersonal skills is essential for success in this role.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving and adaptability skills.

Responsibilities

• Greet passengers at designated meeting points and verify identities.
• Assist passengers with airport procedures and luggage handling.
• Liaise with airline staff and airport authorities.

Skills

Communication

Interpersonal skills

Problem-solving

Adaptability

Job description

We are looking for a friendly and professional Customer Service Agent (Meet & Greet) to join our team, providing exceptional support to passengers throughout their airport journey.

Job Details:
Location: Changi Airport
Salary: $11.50/Hr
Duration: 3 months (renewable contract)
Working hours: up to 10 hours (maximum 35 hours per week) , 3-5 days work week

Key Responsibilities:

Pre-Arrival/Departure/Transit:

• Review passenger manifests and flight information.

• Prepare necessary documents and materials.

Meet & Greet Service:

• Greet passengers at designated meeting points (arrival/departure gates).

• Verify passenger identities.

• Escort passengers through airport procedures (immigration, customs, baggage claim).

• Assist with luggage handling and transportation.

Passenger Support:

• Provide assistance with mobility aids (wheelchairs, buggies).

• Help passengers complete airport forms and documentation.

• Address and resolve passenger queries and concerns.

Communication:

• Liaise with airline staff and airport authorities.

• Update the Shift Controller on flight updates, delays, or cancellations.

Safety and Security:

• Ensure passenger safety and adhere to airport security protocols.

Minimum Job Requirements:

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment.

• Strong problem-solving and adaptability skills.

• Familiarity with airport procedures and layout.

• Physical ability to stand, walk, and lift (if required).

If you are customer-oriented and thrive in dynamic environments, we’d love to have you on our team!