Customer Service Agent Part Time

CHANGI TRAVEL SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A leading airport service provider in Singapore is seeking a friendly Customer Service Agent (Meet & Greet) for a 3-month contract. Responsibilities include greeting passengers, verifying identities, and assisting with airport procedures. The ideal candidate will have excellent communication skills and the ability to work in a dynamic environment. Competitive hourly rate of $11.50 offered.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Familiarity with airport procedures.

Responsibilities

• Greet passengers and verify identities.
• Escort passengers through airport procedures.
• Assist with luggage handling.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving skills

Adaptability

Job description

We are looking for a friendly and professional Customer Service Agent (Meet & Greet) to join our team, providing exceptional support to passengers throughout their airport journey.

Job Details:
Location: Changi Airport
Salary: $11.50/Hr
Duration: 3 months (renewable contract)
Working hours: up to 10 hours (maximum 35 hours per week) , 3-5 days work week

Key Responsibilities:

Pre-Arrival/Departure/Transit:

• Review passenger manifests and flight information.
• Prepare necessary documents and materials.

Meet & Greet Service:

• Greet passengers at designated meeting points (arrival/departure gates).
• Verify passenger identities.
• Escort passengers through airport procedures (immigration, customs, baggage claim).
• Assist with luggage handling and transportation.

Passenger Support:

• Provide assistance with mobility aids (wheelchairs, buggies).
• Help passengers complete airport forms and documentation.
• Address and resolve passenger queries and concerns.

Communication:

• Liaise with airline staff and airport authorities.
• Update the Shift Controller on flight updates, delays, or cancellations.

Safety and Security:

• Ensure passenger safety and adhere to airport security protocols.

Minimum Job Requirements:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving and adaptability skills.
• Familiarity with airport procedures and layout.
• Physical ability to stand, walk, and lift (if required).

If you are customer-oriented and thrive in dynamic environments, we’d love to have you on our team!