Customer Service Agent / Customer Service Officer | Up to $3000 | Changi

GMP Group HQ; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Agent to oversee operations at Changi Airport. The ideal candidate should have strong communication skills, a cheerful disposition, and the ability to work in a fast-paced environment. Responsibilities include training staff, ensuring safety compliance, and providing excellent passenger service. This role offers a competitive salary and various benefits including shift allowances and bonuses.

Benefits

12 days Annual Leave

$200-$500 Shift Allowance

Performance Bonus

Staff Transport

Qualifications

• Able to work in rotating shifts and weekends.
• Pleasant with a cheerful disposition.
• Independent and able to prioritize tasks effectively.

Responsibilities

• Lead and oversee daily operations for passenger handling.
• Guide, train, and motivate staff in service standards.
• Ensure compliance with safety and operational guidelines.

Skills

Strong communication skills

Customer interaction

Team player

Multi-tasking

Interpersonal skills

Job description

Position: Customer Service Agent / Customer Service Officer

Basic: $1700-$2500

Working Date & Time: 6 days, Rotating Shift

Working Location: Changi Airport Terminals

Benefit: 12 days AL, $200-$500 Shift Allowance, OT Allowance, AWS, Performance Bonus, Joining Bonus, Staff Transport

(Transport provided for staff working midnight)

Job Responsibilities:

• Lead and oversee daily operations to ensure smooth passenger handling and service excellence.

• Guide, train, and motivate staff while maintaining high standards in service, grooming, and discipline.

• Ensure compliance with safety, security, and SOPs from airlines, airport authorities, and the company.

• Support Duty Manager in team deployment and operational needs.

• Greet, check in, and assist passengers—including those with special needs—ensuring a smooth departure experience.

• Provide customer service in premium lounges, handle meet-and-greet duties, buffet setups, and basic system transactions.

• Communicate professionally with passengers and team members, delivering a warm and efficient service experience.

Job Requirements:

• Able to work in rotating shifts and weekends.

• Able to communicate effectively with international passengers, with strong communication and customer interaction skills.

• Pleasant with a cheerful disposition and good interpersonal skills

• Team player in a fast-faced environment.

• Independent and able to multi-task

• Able to priorities tasks effectively to ensure most important tasks are completed on time.

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | 09C3051 | Charlotte Tan | R25127499

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

This is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.