Customer Service Agent, Call Centre - Shift (12 month contract)

EVO OUTSOURCING SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A service outsourcing company in Singapore is seeking applicants to manage customer inquiries and update CRM information. The ideal candidate should have ’A’ Levels or a diploma, possess strong communication skills, and be detail-oriented. Responsibilities include responding to customer requests and ensuring effective follow-up. Candidates must be able to work shifts and demonstrate integrity and accountability in their work.

Qualifications

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Meticulous and detailed-oriented.
• High level of integrity and good attitude.

Responsibilities

• Attend to enquiries and requests from customers.
• Update customer interaction information in the CRM.
• Ensure effective follow-up with customers.
• Prepare service requests accurately.

Skills

Good interpersonal and communication skills

Meticulous and detail-oriented

High level of integrity

Ability to work independently and in a team

Education

’A’ Levels or Diploma

Job description

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Qualifications / Skills

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Meticulous and detailed-oriented.
• High level of integrity, takes accountability of work and good attitude. Work well independently as well as in a team.
• Able to work in shifts, weekend and PH support.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to EVO Outsourcing Solutions Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at evo-sg.com/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.