Customer Service Agent (Airport Lounge)

SEARCH INDEX PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality company in Singapore is seeking candidates for guest service roles at Changi Airport. Responsibilities include menu appreciation, serving guests, and maintaining service standards. Qualifications include GCE 'O' Levels or Nitec, with relevant customer service experience preferred. The position offers a salary up to SGD 1.6K, shift allowances, and a SGD 5K joining bonus.

Benefits

Transportation provided for late/night shifts

S$5K Joining Bonus

Good perks and allowances

Qualifications

• GCE 'O' Levels or Nitec in any disciplines required.
• Guest service/customer service experience in hospitality/F&B/airlines operations is needed.
• Must be able to work rotating shifts, including morning, afternoon, or night.

Responsibilities

• Greet and escort guests using appropriate service verbatims.
• Prepare and polish glassware, silverware, and crockery for service.
• Handle special requests and manage unique passenger needs.

Skills

Guest service experience

Communication skills

Understanding of dietary restrictions

Education

GCE 'O' Levels / Nitec

Job description

• Up to S$1.6K Basic+OT pay+shift allowances+gd perks!/Walk-in interview!
• Good company to work for / Transport provided for late/night shifts!
• Many vacancies! / Immed Start! / S$5K Joining Bonus!

Our client is a one of the largest aviation MNC.

Responsibilities:

• Menu Appreciation
• Be well-versed in the lounge's food and beverage offerings, with emphasis on the Singapore Hawker Fair menu.
• Understand and communicate information on allergens and dietary restrictions to guests accurately.
• Mis-en-place
• Prepare and polish glassware, silverware, and crockery to ensure readiness for service.
• Set up service stations, dining tables, and event carts according to established standards.
• Sequence of Service
• Greet and escort guests using appropriate service verbatims.
• Take guest orders, serve, and present dishes professionally and promptly.
• Maintain cleanliness and service flow between courses.
• Clear and reset tables efficiently.
• Assist with runner duties when required.
• Lounge Operations & System Use
• Accurately enter orders into the lounge system.
• Complete daily reports, shift handovers, and assist with inventory checks.
• Uphold safety, housekeeping, and hygiene standards at all times.
• Guest Experience & Support
• Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion.
• Ensure all guest feedback or incidents are reported and followed up in a timely manner.
• Comply with PDPA (Personal Data Protection Act) and APD (Airport Pass Directive) protocols during all interactions.

Requirements:

• GCE’O’ Levels / Nitec in any disciplines.
• Has guest service/customer service related experience in hospitality/F&B/airlines operations
• Able to work on rotating shift (6 day work week, rotating shift (can be am, pm or night)
• Walk-in interview!

Other Information:

• Working Hours: Rotating shifts (6 days)
• Location: Changi Airport (transport is provided for late/night shifts)
• Up to S$1.6K Basic+shift allowance+gd perks+OT claims
• S$5K Joining Bonus!

To apply please click on the APPLY NOW button with the following details inside your resume for faster processing:

• Reason for leaving
• Last drawn Salary
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Jiang Yiang Dong

EA License | 14C7092

EA Registration Number | R1105012