Customer Service Agent (1 Year Contract Renewable) - Singaporean only!

Manfield Employment Services Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading employment services company in Singapore is looking for a Logistics Coordinator to manage order hotline calls and process orders efficiently. The ideal candidate should have a Diploma in Business Administration, with at least 2 years of relevant experience in logistics or customer service. Strong communication and interpersonal skills are crucial for this role.

Benefits

Transport provided island wide Singapore

Qualifications

• Minimum Diploma in Business Admin discipline.
• Min 2 years relevant experience in logistics operations or customer service role preferred.
• Good verbal and written communication skills.

Responsibilities

• Handle order hotline calls promptly, minimizing abandoned calls.
• Process orders accurately and on time, including those with special pricing.
• Coordinate with customers and delivery teams on order status.

Skills

Communication Skills

Interpersonal Skills

Attention to Detail

Education

Diploma in Business Admin

Job description

• Job responsibilities :

  • Handle order hotline calls promptly, minimizing abandoned calls.

  • Process orders accurately and on time, including those with special pricing or restrictions.

  • Coordinate with customers, principals, warehouse, and delivery teams on order and delivery status.

  • Communicate urgent or special delivery requests and follow up till completion.

  • Assist with order processing from other channels (fax, sales, electronic).

  • Log and follow up on customer feedback in CRM, resolving issues when possible.

  • Provide administrative support (e.g., filing, data entry).

  • Ensure compliance with ISO procedures.

  • Perform other duties as assigned.

  Requirements :

  • Minimum Diploma in Business Admin discipline.

  • Min 2 years relevant experience in logistics operations or customer service role preferred.

  • Good verbal and written communication skills.

  • Good interpersonal skills and meticulous in handling assigned tasks.

  • Customer service related experiences.

    • Transport provided island wide Singapore

      
      Interested Candidates, Please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary

  WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

  EA License No: 95C2823

  EA Personnel No: R23112241

  EA Personnel Name: Jin Yee